Terms & Conditions

Cakes

  • Sponge and chocolate cakes do not have nuts as an ingredient but there may be nut traces present
  • Our cakes are made with vegetable fats and contain dairy products
  • Please call us (not email) if you have a dietary requirement


Cake Storage and Shelf Life 

  • All cakes are produced from scratch and will start free for at least 3 days after delivery 
  • All cakes should be stored in a cool dark place on a flat sturdy surface
  • Never put cakes in the fridge other than fresh dairy cream cakes


Edible Images and Sugar Models 

  • If you wish to supply a digital picture, we only accept jpg images. The quality of print is dependent on the quality of the photo you provided

Orders 

  • We accept same day delivery, subject to availability, but you must call us( not place the order online)
  • Please check your order thoroughly before payment. If you have any question, please call us immediately and we will try our best to meet your needs

Payment 

  • We only accept cards (on the phone) and Paypal (online) for orders placed online. We use SSL 3D secure payments via Sagepay
  • CakesArena is wholly owned by Fab Bakeries. All payments on your card will show 'Fab Bakeries'

Privacy Policy

  • We do not store credit card details nor do we share customer financial details with any 3rd parties

Delivery Policy

  • Deliveries are made by our own delivery vans on your chosen delivery date. You will be emailed and called directly from them with regard time of deliveries
  • All cakes are delivered boxed
  • We only deliver within London and the M25 
  • We can deliver to neighbours if you are out. Please specify your neighbours complete address

Refund and Cancellation 

  • There will be no refund on cakes cancelled less than 2 working days prior to delivery
  • Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible
  • Photographic evidence may be required prior to using your cake.
  • The maximum refund we offer is the value of the cake and delivery. Further compensation is not available