Terms & Conditions
Cakes
- Sponge and chocolate cakes do not have nuts as an ingredient but there may be nut traces present
- Our cakes are made with vegetable fats and contain dairy products
- Please call us (not email) if you have a dietary requirement
Cake Storage and Shelf Life
- All cakes are produced from scratch and will start free for at least 3 days after delivery
- All cakes should be stored in a cool dark place on a flat sturdy surface
- Never put cakes in the fridge other than fresh dairy cream cakes
Edible Images and Sugar Models
- If you wish to supply a digital picture, we only accept jpg images. The quality of print is dependent on the quality of the photo you provided
Orders
- Please check your order thoroughly before payment. If you have any question, please call us immediately and we will try our best to meet your needs
Payment
- We only accept cards (on the phone) and Paypal (online) for orders placed online. We use SSL 3D secure payments via Sagepay
- CakesArena is wholly owned by Fab Bakeries. All payments on your card will show 'Fab Bakeries'
Privacy Policy
- We do not store credit card details nor do we share customer financial details with any 3rd parties
Delivery Policy
- Deliveries are made by our own delivery vans on your chosen delivery date. You will be emailed and called directly from them with regard time of deliveries
- All cakes are delivered boxed
- We only deliver within London and the M25
- We can deliver to neighbours if you are out. Please specify your neighbours complete address
- There will be no refund on cakes cancelled less than 2 working days prior to delivery
- Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible
- Photographic evidence may be required prior to using your cake.
- The maximum refund we offer is the value of the cake and delivery. Further compensation is not available